Frequently asked questions


How to pay for your order at
How safe is shopping with Snusdirect?
Information about creditcard payment
Information about bank wire payment
Information about PayPal


Do you have an ordering limit?
Why can’t I order to Sweden?
What does my shipment cost?
How do I find my tracking number?
What shipping method is available?
Why does it say “Unfortunately we do not offer shipping to the country you have selected”?
Where is my package?
Can I return or cancel my order?

Duties & taxes

Do I have to pay duties and taxes?


Forgotten password
Can I update my address?

Reward System

How do I join the reward system?
How do I earn points?
My reward is gone!


Information that does not fall under the other categories
Is it possible to order and pick up from you directly?
What do I do if I receive an incorrect or damaged product?
Do you offer wholesale?