Terms and conditions
These Terms & Conditions shall apply to all sales through SnusDirect.eu, which is a store owned and operated på ECODI AB (Sweden) with registration number # 556805-2079 and VAT # SE556805207901, and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon SnusDirect.eu, unless approved in writing by an authorized representative of SnusDirect.eu.
Price and Payment
Every product is shown including Value Added Tax (VAT) at checkout if applicable. In the shopping cart you can see the total price including VAT, shipping and method of payment. For destinations outside of the EU duty cost might occur.
The delivery time is stated in the shopping cart next to the various ways of delivery. If a service/product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual services/products.
Shipping is only done to countries visible at checkout, which include all EU countries and a selected number of other countries.
In case SnusDirect.eu has reason to question buyer's solvency or ability to pay for delivered products, SnusDirect.eu have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by SnusDirect.eu.
Shipping costs are always included in your shopping cart total.
If your country is not featured in the list in the cashier, we currently do not ship to that destination.
We strive to keep all snus brands featured on Snus Direct in stock. If all of the products in your shopping cart are marked as 'In stock', then you will receive your order in one of the following ways:
First class mail (3-10 days) – An economical international service, but with a longer transit time. First class mail orders have a 3-10 working days transit time after leaving our warehouse, and specific delivery dates cannot be guaranteed. Available worldwide, with certain restrictions.
Snus Direct uses Swedish PostNord for all standard deliveries.
First class with tracking (3-10 days) – Same as above, but delivery is insured and tracked using a reference number.
UPS Express delivery (2-8 days) – Our international express carrier, UPS, provides a fully traceable delivery service. Transit time is usually 2-8 working days after the order leaves our warehouse.
Snus Direct uses UPS Express Saver for all Express deliveries.
Some remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.
Adult signature – All UPS Express delivery orders require the signature of an adult upon delivery, to ensure the age of the customer.
Different Stock Availability - If you have selected items with different availability times, we will dispatch your order as soon as all items are ready for shipment.
PO Boxes – Please note that we do not ship UPS Express to PO box addresses.
Shipping to a Temporary Address – We strongly advise against ordering while on holiday, unless you are staying for at least two months after placing the order. There is always a risk of delay that is out of our control such as custom clearance or delays with postal service. We will not reship or refund orders that are sent to a temporary address.
For further information please contact our customer support.
If you have chosen to pay by COD (Cash on Delivery) your delivery will be held for you by the local post office for four weeks. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.
Returning a service/product is to be done on your expense, unless the product/service is faulty or damaged upon delivery. Returned products/services are to be sent as letters or postal packages, and not for COD. In case of a trade, SnusDirect.eu will pay for the delivery of the replacement product/service. When you have applied the return policy you shall: -in the case of a product: return the product personally or by mail to us. -in the case of a service: make the material available to us, unless this poses significant stress to your person.
SnusDirect.eu return period is 14 days.
SnusDirect.eu shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are oblige to pay for the return delivery of the product. SnusDirect.eu will pay to send replacement products and/or services.
In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day SnusDirect.eu have informed you about the product.
You do not qualify for our return policy if:
- The service you have bought was commenced with your consent during the return period.
- The price of the service purchased fluctuates with the financial market (ie Stock options).
- Due to the physical nature of the service, it is not returnable.
- The seal of authentication of the product has been broken/opened.
Several types of goods are exempt from being returned. Perishable goods such as snus, nicotine pouches, tobacco & nicotine free snus and Swedish candy cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
When returning a product/service:
You are obliged to keep the product/service in the same condition as when delivered.
You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
SnusDirect.eu is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.
Also read at EU's website for Online Dispute Resolution http://ec.europa.eu/odr.